German/Finnish Customer Support at PokerHeaven.com
March 30, 2010
Poker Heaven is again looking to recruit an experienced Customer Service Operator to join their fast growing team in London.
The ideal candidate should be able to speak German or Finnish and must have at least six months experience working within a customer service department, preferably within the gaming industry. They must also possess a basic knowledge of poker, in addition to being articulate, and possessing the ability to write skilfully, as good communication is paramount for this role.
The successful candidate will be responsible for handling in-bound queries via email and our live chat service. Their role will also include customer retention management, which will be managed by out-bound calls to our existing client base.
If you would like to apply for this role then please send your CV to toby@pokerheaven.com.
Salary: £20,000 – £22,000 pa based on experience.
If you have any questions regarding career opportunities at this online poker site please don’t hesitate to contact us at support@pokerheaven.com.
French/Romanian Customer Support at PokerHeaven.com
January 28, 2009
Poker Heaven is again looking to recruit an experienced Customer Service Operator to join their fast growing team in London.
The ideal candidate should be able to speak French or Romanian and must have at least six months experience working within a customer service department, preferably within the gaming industry. They must also possess a basic knowledge of poker, in addition to being articulate, and possessing the ability to write skilfully, as good communication is paramount for this role.
The successful candidate will be responsible for handling in-bound queries via email and our live chat service. Their role will also include customer retention management, which will be managed by out-bound calls to our existing client base.
If you would like to apply for this role then please send your CV to mark@pokerheaven.com.
Salary: £20,000 – £22,000 pa based on experience.
If you have any questions regarding career opportunities at this online poker site please don’t hesitate to contact us at support@pokerheaven.com.
UK Content Manager – London
January 25, 2009
Position: UK Content Mgr
Location: Central London
Description:
Our client is a well-established and fast-growing online gaming company that recently announced record growth and a 400% profit increase. It is recruiting for a UK Content Manager for its international poker affiliate site to join the team in London. This is a fantastic opportunity for a fast-track career in the online gambling industry.
Key duties will include:
- Manage editorial content on the English-language site and in email newsletters, writing and sourcing articles from network of freelance journalists
- Adapt articles and images and upload via bespoke content management system (CMS)
- Select and upload video content supplied by in-house TV/ video production team, advertisers and 3rd party producers via video CMS
- Monitor and report on performance of site content and ensure content selection and presentation maximises visitors and traffic to partner sites, and is optimised for search engines
- Maintain excellent working relationship with all divisions/ teams within the business including commercial/ ad sales, other local content managers, video production, SEO/marketing, design
- Maintain strong external relationships with journalists, CMS developers, advertisers, and video content providers.
Skills / Experience Required:
- Excellent writing, editing and proof-reading skills, excellent attention to detail
- Strong interest in and knowledge of poker, and strong knowledge of online poker industry
- C.1-2+ years online content/ web editorial experience, preferably within gaming industry
- Strong analytical and organizational skills and experience meeting strict deadlines
- Ability to work as an entrepreneurial self-starter
- Ability to present creative and commercially sound recommendations for new content and site presentation/ design
- Strong understanding of online marketing techniques including SEO
- Knowledge of other European languages an advantage
Poker Affiliate Manager – London
December 10, 2008
Position: Poker Affiliate Manager
Location: London
Salary: Flexible to attract the best
Description:
Our client, a leading online poker operator, requires an experienced affiliate manager to join their young and vibrant team; to attract suitable new affiliates, and reactivate and actively manage existing affiliate relationships. The affiliate program is vital to cost-effectively creating the critical mass of new customers the company needs to reach its growth targets.
Areas of responsibility:
Recruitment of new affiliates across the poker brand
End to end affiliate management
Learn how existing web affiliates can work in diverse new markets
Negotiation and sign off on all new affiliate activity
Maintain current affiliate relationships and attract new affiliates
Develop and implement the overall Affiliate strategy and tactics, in conjunction with the traffic acquisition team, to significantly increase traffic to the poker site.
Manage all aspects of the affiliate relationship, ensuring growth and loyalty: manage payment of commissions, contract renewals, sponsorship shows and conferences and other activities that generate traffic
Develop creative tactics to increase number of quality affiliates
Identify “lapsed” affiliates and take the appropriate measures of reviving/bolstering account flow
Consult with existing affiliates in identifying their individual needs and in helping them draw traffic to their site
Inform (phone, email, web site) affiliates of ongoing and upcoming promotions, and on occasion, develop customized incentives to motivate affiliates to participate
Develop a targeted, tiered list of prospective affiliates to work with and put together a sales and marketing plan on how to attract and retain them
Develop one-off program (e.g., tailored contests) to draw traffic from top tier affiliates
Represent the Company at various affiliate industry trade shows
Work with the Company’s SEO group to optimize affiliate site content
Manage payment of solutions
Analysis and report on program performance
Skills required:
Must be more than enthusiastic about Poker!!!
Online gaming industry experience a must
Minimum 2 years experience managing an affiliate program preferred
Strong negotiation and analytical skills
Excellent interpersonal skills
Excellent communication skills (both written and verbal)
Creative problem solver and team player
Bachelors degree is an asset
Multi-lingual would be a huge advantage
Customer Support at PokerHeaven.com
December 8, 2008
This position is now filled. Thank you for your applications.
Poker Heaven is looking to recruit an experienced Customer Service Operator to join our fast growing team in London.
The ideal candidate must have at least six months experience working within a customer service department, preferably within the gaming industry. They must also possess a basic knowledge of poker, in addition to being articulate, and possessing the ability to write skilfully, as good communication is paramount for this role.
The successful candidate will be responsible for handling in-bound queries via email and our live chat service. Their role will also include customer retention management, which will be managed by out-bound calls to our existing client base.
If you would like to apply for this role then please send your CV to mark@pokerheaven.com.
Salary: £20,000 – £22,000 pa based on experience.
If you have any questions regarding career opportunities at this online poker site please don’t hesitate to contact us at support@pokerheaven.com.