Poker Room Manager

One of the most prestigious roles in the gambling, betting and poker sectors is that of the Poker Room Manager. A highly sought after position and one that with it comes great responsibility, the Poker Room Manager often becomes the face of the poker site, a public figure who the players need to trust and respect.

The Poker Room Manager is responsible for the day-to-day running of the poker site. They will need to have input into player disputes, ultimately having the final say if any disciplinary action needs to be taken, which when a site has over 1,000,000 members, occur on a fairly regularly.

Promoting the poker room is another key task as the competition for new customers is as fierce as it has ever being as it seems a new site appears, vying for business, on a daily basis. Promotions include setting up rake races, new and innovative tournaments that will set their poker room away from the rest of the competition.

Developing marketing strategies is also the responsibility of the Poker Room Manager. Without the proper marketing, the site could be the best in the world but would only have word-of-mouth to advertise its services. Often, Poker Room Managers will have heavy input into the VIP schemes available on the site, often offering extra incentives to players who rake large amounts of money for the site to retain their custom.

A key area of a poker sites business is the customer service team, all of whom fall under the control of the poker room manager. With players depositing real money, sometimes astronomical sums, they like to have a good customer service team to deal with their problems and fears. Take a look on the internet forums and sites with good customer service records are the most popular sites on the net. Coincidence?

Without good staff, a poker site simply cannot function to the top of its potential. A good Poker Room Manager will not only acquire new staff for the company but will also retain the best employees and retrain the ones who may not be performing as well as they should.

The best example of a top Poker Room Manager is the former manager of PokerStars, Lee Jones. He always put the players first, posted on forums when there were problems or tournament requests and even congratulated people at the final tables of big tournaments. A legend in online poker circles.